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Privacy Policy 

1. WHO ARE WE?

This website (“Site”) is operated by Stairway Society, an Elysium Productions Limited company registered in England and Wales.

 

2. WHAT IS THIS PRIVACY POLICY FOR?

This Privacy Policy gives you information about how personal data and other private information that we collect from you as a user of this Site or as a membership applicant, member, or customer (“you” or “your” being interpreted accordingly) will be used by us. When we refer to ‘personal data’ in this Policy, it means any information that relates to you from which you can be identified. By using our Site or submitting your personal data, you are taken to accept the terms of this Policy, so please read it carefully.

 

3. WHAT PERSONAL DATA MAY WE COLLECT?

We may collect the following personal data about you:
 

  • The personal details you provide (such as name, address, e-mail address; link to social media profile and phone number) when submitting a membership application.
     

  • All payment information received via our ticketing platform is stored with Lybertine. Please refer to the section PAYMENT INFORMATION for more details and review their individual privacy policies.
     

  • Personal details you choose to give when corresponding with us by phone, e-mail, social media, or that you provide when you attend one of our events.
     

  • Any imagery captured during events by our contracted photographers and videographers.
     

  • Other personal or private information that you choose to submit to this Site or any other websites we operate.


4. COOKIES

Our site is operated by WIX, which automatically uses cookies to give visitors the best, most personalized user experience. For more information, please visit the WIX Privacy Policy.

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5. OTHER CHANNELS

  • Personal details you choose to give when corresponding with us by phone, e-mail, or that you provide when attending one of our events or premises.
     

  • We may also receive other personal or private information about you that you choose to submit to this Site or any related websites.


6. HOW WE USE YOUR DATA

We may use your personal data in the following ways:

  • To acknowledge, verify, confirm, and process your membership application (including placing you on a waiting list, if necessary).
     

  • To respond to any enquiries or complaints you make.
     

  • To provide you with membership services and administer your account.
     

  • To send you, or permit selected third-party service providers to send you, information about goods or services we believe may interest you as a member. We may contact you by electronic means (email, SMS, etc.) where appropriate and lawful.
     

  • To invite you to participate in surveys and use any information you choose to provide.
     

  • To administer and optimize our Site for your device.
     

  • For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to ensure Site security.
     

  • For other purposes to which you have consented.
     

  • Imagery captured at events may be used for marketing and storytelling purposes related to Stairway Society and future affiliated events.
     

7. DISCLOSURE OF YOUR INFORMATION

We may share your personal data with third parties in the following scenarios:

  • With selected third parties who act on our behalf to support our operations (e.g. payment processing, fraud prevention).
     

  • With our IT suppliers and contractors to support the delivery of services and security of data.
     

  • In the event that our business or assets are sold or transferred to a third party.
     

  • Where legally required or to enforce our Terms & Conditions or membership rules.
     

  • To law enforcement or regulatory bodies where required to prevent or detect crime or comply with legal obligations.

 

8. PAYMENT INFORMATION

  • All payment information is received via our ticketing platform, Lybertine, and is stored with Lybertine. We do not directly process or store your card information. Please refer to the relevant privacy policies of this provider.

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9. YOUR RIGHTS

You have several rights concerning your personal information:

  • To have your data processed lawfully, fairly, and transparently.
     

  • To be informed about how your personal data is being used.
     

  • To access any personal data we hold about you.
     

  • To correct any inaccurate or incomplete personal data.
     

  • To request deletion of your personal data under certain conditions.
     

  • To request transfer of your data to another service provider.
     

  • To object to processing for direct marketing purposes.
     

  • To object to or request limits on automated decision-making.
     

  • To restrict or temporarily halt our use of your personal data.
     

  • To request that your image or video footage not be used for promotional purposes or to have it removed from our records.
     

For more on your rights, visit the UK ICO website. You may also file a complaint with the ICO via their website or by calling 0303 123 1113.

To exercise your rights, please contact us on info@stairwayociety.com

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10. SECURITY

  • Data submitted via the Site is stored via WIX or Form Builder Plus, a WIX-approved app owned by POWr.
     

  • We do not receive email notifications from POWr when applications are submitted.
     

  • Ticket purchase data is stored by Lybertine.
     

  • For marketing purposes, we may transfer your first and last name and email address to Mailchimp. You can review their privacy policy here.
     

Data from emails is stored on our mail server. Your data is stored only as needed and downloaded securely to password-protected documents. While we implement appropriate technical and organizational security measures, we cannot guarantee the security of information transmitted via the internet.

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11. CHANGING YOUR PREFERENCES

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy.

If you no longer wish to receive marketing or event-related communications, you can unsubscribe or amend your preferences by contacting us via the details below. To update or correct your personal information, please also reach out to us directly.

 

12. CHANGES TO OUR PRIVACY POLICY

Any updates or modifications to this Privacy Policy will be posted on this page. Please check back periodically for changes.

 

13. CONTACT

Questions, comments, or requests regarding this Privacy Policy should be addressed to info@stairwaysociety.com​

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